It Was Never About Technology
When we delegate decisions to machines, who is really deciding?
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Ricardo Wagner spent 25 years at HP and Microsoft, where he led Copilot adoption for customers across the Americas. He has worked in 47 countries, is a two-time TEDx speaker, a partner at A Oficina da Mente and the author of Nunca Foi Sobre Tecnologia (Alta Books, 2026). He helps leaders use AI without outsourcing their thinking.
Ricardo Wagner spent 25 years in technology: seven at HP and 18 at Microsoft, between Brazil and Canada, where he lived for ten years. At Microsoft, he led launches and brought the portfolio to the cloud in Canada. In Toronto, he led accessibility, working on employment, inclusive education and health programs for people with disabilities. He joined the early Responsible AI team and, in 2023–2024, the core Microsoft 365 Copilot launch team, responsible for use and adoption across the Americas. He helped create an AI solution to reduce the impact of epileptic seizures on children’s lives. It won the Microsoft Global Hackathon grand prize and was celebrated by Satya Nadella. He participated in MySkills4Afrika, worked in 47 countries and delivered over 500 talks, including at the UN, with two TEDx appearances. Today he is a partner at A Oficina da Mente, a StartSe faculty member and author of Nunca Foi Sobre Tecnologia (Alta Books, 2026).







When we delegate decisions to machines, who is really deciding?
Is your team using AI—or just pretending to?
What if your most challenging customer were your best laboratory?
What can you delegate to AI today—and what should you never delegate?